Family-Internal-Medicine

At Tree Top Hospital, we are committed to providing a safe, quiet and healthy environment for our guests, their family and friends.  We recognize the therapeutic benefit and reassurance visitors provides in the recovery process.

We ask that you limit the number of visitors at any one time to two or three people. Visitors may be asked to wait if it is not a convenient time to visit when they arrive.

Visitors who have symptoms of a cold or infectious disease or who have recently been exposed to a communicable disease are asked to postpone visiting until symptoms subside.

Hand rub dispensers are present at the entrance to every ward. Please use this to clean your hands on entering or leaving a ward. Using the hand rub kills any germs on your hands and reduces the risk of introducing infection to guests within the ward.

 

VISITING HOURS

Guests require significant rest to recuperate and we ask that you respect the hospital visiting hours.

11:00 am – 01:00 pm

05:00 pm – 07:00 pm

 

POLICY AND PROCEDURE

  • Visitors will be asked to confirm identification to obtain a visitor pass from Guest Services at the time of admission of the guest. This will be provided under the PRN upon admission of the guest.
  • A maximum of two cards will be issued. Two pink cards will be issued for the parents of all children admitted to the hospital.
  • All visitors shall check‑in at the nurse’s station before visiting a guest.
  • All visitors shall carry their visitor pass at all times while visiting the guest.
  • Children under 12 may not visit without adult supervision, without prior approval of Nursing / Medical staff.
  • The number of visitors a guest can have may be restricted based on guest needs and the needs of other guests in the clinical area at the time.
  • Visitors may be asked to leave the room when guests receive care or treatment.
  • Visitors may not sit or lie down on guest beds, use guest bathrooms, or other in‑room facilities due to infection‑control concerns.
  • Videography, photography, filming and audio recording of any kind are strictly prohibited unless prior authorization has been granted.
  • Flowers are not allowed in the hospital due to infection concerns.

 

VISITING CARD

 

A visiting card will be provided under the Patient Registration Number upon admission. Visitor needs to carry a visiting card during each visit:

 

Pink Visiting Card

Pink cards will be issued for guardian(s) or Parent(s) only.

The person in possession of this card may visit at any time.

 

 

Blue Visiting Card

Guests will be given 1 blue visitor card allowing access during visiting hours only.

 

Green Visiting Card

Green cards will be issued for guardian(s) or parent(s) for visiting Special Care Areas during visiting hours only.

 

 

VISITOR INFORMATION

Being well before visiting

Visitors who have symptoms of a cold or infectious disease or who have recently been exposed to a communicable disease are asked to postpone visiting until symptoms subside.

 

Hand Hygiene

Hand rub dispensers are present at the entrance to every ward. Please use this to clean your hands on entering or leaving a ward. Using the hand rub kills any germs on your hands and reduces the risk of introducing infection to guests within the ward.

 

Baby and Children

Children under 12 may not visit without adult supervision, without prior approval of Nursing / Medical staff.

 

When visiting new mothers, we encourage our guests not to bring any babies or children to the hospital unless they are brothers or sisters of the new baby as newborn babies are vulnerable to infection.

 

 Waiting areas

There are designated waiting areas on many floors. If you are in surgery, family and friends will be directed to a convenient waiting area. This will be the area where your surgeon / doctor will look for family members to give updates during or following your surgery.

 

Eating and drinking is not allowed in these areas due to infection risks.

 

Smoking policy

All areas of our hospitals are tobacco-free.